Job Description

Reporting into Onboarding Manager, you will be responsible for the start of the customers journey for member schools, groups and multi academy trusts. Responsible for delivering a world-class customer experience, you will drive the initial onboarding to ensure the best possible service before handing the customer onto the Membership Team. Responsibilities include: • Onboarding and activating all new customers and ensuring a smooth transition from the completed sales process • Conducting initial welcome calls and arranging remote training sessions with key stakeholders of member customer accounts • Build strong rapport by utilising interpersonal skills, and asking clarifying questions as part of a consultative approach while anticipating customer needs • Focus on achieving KPIs in customers' roll out • Track all activities in the company CRM system and keep data current by updating account information regularly Requirements • Strong track record of customer performance improvement meeting customer KPIs • Strong computer skills, specifically experience with CRM systems, emails and systems management • Strong organisational skills, technical expertise and written & verbal communication • Ability to problem solve to meet complex requirements from challenging customers • A personable approach, building relationships with customers and willingness to go the extra mile Benefits Opportunity to work at rapidly growing company  Hybrid working at our Sheffield office Option for term-time only working 25 days holiday + bank holidays and an option to buy up to 5 additional days per year

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